Our small team is looking for some new additions! Textile Arts Center is seeking a Class Coordinator starting this spring.

 

Interviews will begin May 1. Applications will remain open until the position is filled.

 

Please see the position details and how to apply below:

 


 

Job Title: Class Coordinator, Adult + Youth Education

Location: Brooklyn, NY

Reports To: Director of Operations

Status: Part-Time (17 hours per week), Regular, Non-Exempt

Schedule: Tuesdays 5:30pm - 10:00pm, Wednesdays 5:30pm - 10:00pm, and Saturdays 10:15am - 5:45pm, Tuesday 12-1pm bimonthly meetings (if under 2 meetings per month deduct 1 hour from pay)

Pay Rate: $17/hour for a total of 17 hours per week


 

About Textile Arts Center:

 

Textile Arts Center (TAC) is a NYC-based resource facility founded in 2009 dedicated to raising awareness and understanding of textiles through creative educational programs for children and adults. TAC’s mission is to unite and empower the textile community. We do this by providing accessible, skills-based classes, artist programs, and community events to reinvigorate engagement with traditional crafts. We’re proud to offer a diverse range of programming from a fully equipped 6,800 square foot studio in Brooklyn, and a 900 square foot studio in Manhattan.

 

After 10 years of operation, 2019 marks an exciting moment of change for TAC - including Brooklyn studio renovations, improvements to a number of programs and classes, and the implementation of a long term strategic plan.

 

As we turn toward the next 10 years, we’re looking for passionate textile enthusiasts to join our committed, small team in moving the organization forward.

 

Position Overview:

 

Since our founding in 2009, TAC has offered a wide range of textile classes, including after school, mini camp, and summer camp options for kids, along with month-long, weekend, and drop-in workshops for adults. With over 200 adult classes per year and ongoing youth programs, we reach over 900 children and 1200 adult students across our Brooklyn and Manhattan locations each year.

 

The Class Coordinator serves as the main administrative point of contact for all youth and adult classes, and supports to the daily operations of the organization as needed. The Coordinator must be comfortable organizing and maintaining information across multiple platforms, both internally and externally (including an online registration system and the TAC website). The successful candidate will be highly organized, detail oriented, and committed to promoting and ensuring the success of all classes.

 

As the “face” of TAC, the Class Coordinator also provides responsive, high-quality customer service that enhances the general public’s understanding of TAC’s services and programs. The Coordinator will regularly respond to public inquiries made in person, online, and over the phone, working closely with other TAC staff to ensure the general public is informed about specific TAC classes, events, and programs. TAC students represent many diverse communities, abilities, geographies, and ages.  Sensitivity towards a wide variety of backgrounds and experiences, and a willingness to listen to and support others, is crucial to this role.

 

The Class Coordinator reports directly to the Director of Operations, but also works closely with all members of the TAC team in regards to class management and daily operations.

 

Due to the Part-Time nature of this role, the Class Coordinator is ideal for someone with a flexible schedule and/or artist looking for consistent work outside of their regular practice.

 

Essential Duties & Responsibilities:

 

Class Coordination:

  • Acts as main customer service  contact for all instructors, students, and TAC staff regarding adult and youth classes in our Brooklyn and Manhattan locations

  • Post all adult and youth classes to internal class registration system (Active), the TAC website, and internal calendar

  • Manage CourseHorse enrollments and all registration communications

  • Share weekly class status updates with staff, communicating cancellations to students and instructors as necessary

  • Own full cycle of student communications: facilitate student registration process, class transfers and cancellations, waitlist registrations, class reminder emails, and follow-up evaluations

  • Own full cycle of instructor communications: send class reminder emails, manage material requests with Studio Manager, and follow-up evaluations

  • Support Director of Operations in promotional strategy for classes on an ongoing basis

  • Manage all discount and coupon codes for classes; process gift certificates as necessary

  • Process internal class registration requests from staff and interns

  • Support Director of Operations in the annual scheduling process of all youth and adult programs

  • Pull regular reports from Active (including enrollment, class rosters, financial, and waitlist information)

  • Present a yearly adult class report to staff, analyzing data from the previous season and recommending any changes or enhancements to our adult class program

  • Manage and process youth scholarship applications

  • Post Open Studio sessions in Active and update Open Studio hours on the website twice a week

  • Update information on the website as needed

  • Perform other duties to support the Director of Operations of TAC as assigned

 

Customer Service:

  • Provide time-sensitive and knowledgeable telephone, e-mail, and online registration support to all student, parent, and general inquiries; manage front desk on assigned days

  • Support Director of Operations’ efforts to improve student experience and resolve escalated customer service issues

  • Serve as studio monitor during set hours: oversee Open Studio student check in, and payment at front desk

  • Provide studio tours and general TAC information to visitors as needed

 

Knowledge, Skills, & Qualifications:

 

Required:

  • One (1) year experience in communications, customer service, office administration, or a related field

  • Bachelor's degree or equivalent experience (4 years in a directly relevant field)

  • Proven skills and aptitude to excel in a customer-focused and results-driven environment

  • Strong verbal and written communication skills

  • Ability to work well with others in a busy professional environment

  • Solid organizational skills, multi-tasking ability, and attention to detail

  • Demonstrated capacity to be reliable and highly productive

  • Must be a proactive problem-solver, adaptive to a growing, changing organization

  • Strong computer skills, with proficiency in Microsoft Office applications

  • Strong people-orientation, with demonstrated consensus-building and conflict resolution skills

  • Demonstrated effectiveness and ability with public speaking

  • Enthusiasm and dedication to the mission of Textile Arts Center

 

Preferred:

  • Administrative experience in an arts or educational environment

  • Experience in a public-interfacing position

  • A passion and knowledge of textile arts; curiosity to learn more and share information about our class offerings

  • Proficiency on a Mac platform; website and database management experience is strongly preferred

 

Pay Rate + Benefits

  • The hourly rate for this position is $17 per hour. TAC is closed during set holidays, including Labor Day Weekend, Thanksgiving Break (usually 5 days), and Winter/Christmas Break (usually 2 weeks), Easter Weekend, Memorial Day Weekend, 4th of July weekend. Some off-site customer communication may be required through these times.

  • All TAC staff have access to free adult classes and Open Studio use during the course of their employment.

 

Textile Arts Center seeks to hire staff who reflect the diversity of the communities we serve.

All positions at Textile Arts Center are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law. All are encouraged to apply.

 

To apply: Please send your resume and cover letter as PDF attachments in an email to submit@textileartscenter.com. Tell us why you want to be a part of this team, and why you think you’d be an excellent fit for this role. Your email subject should be titled as  “Class Coordinator - {your full name}”

 

We are looking to fill this position beginning in May. Please apply early!